Downtime Controller
Downtime Controller
Chippenham
£26,000 - £28,000
Our client are a market leading fleet management company, due to continued growth they are seeking a downtime controller to join their office in Chippenham. The role will be responsible for vehicles off road (VOR) and ensuring all parties are kept abreast of vehicle progress, the company operate on a hybrid model with Monday and Friday working remotely.
Key Responsibilities – Downtime Controller
- Responsibility for Vehicle off road (VOR) follow up progression and updates.
- Responsibility for Progress follow up progression and updates.
- Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options
- Review and pursue alternative repair methods such as alternative parts supply
- Identify trends and escalate network performance concerns to Vendor Management
- Liaise with manufacturers on repairs where technical assistance is needed.
- Raise and manage manufacturer cases for back-order parts.
- Raise and manage manufacturer loss of use claims / replacement vehicle requests
- Proactively chase customers when awaiting authority.
- Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
- Process rental off hires when a VOR event closes.
- Follow up events after a no fixable roadside event.
- Take incoming calls relating to VOR from customers, suppliers and manufacturers.
- Hold customer VOR calls where applicable.
- Communicate VOR updates to stakeholders and the business.
- Escalate concerns to technical colleagues / team leader where appropriate
Qualifications & Experience – Downtime Controller
- A good general level of education is required.
- Able to use Microsoft Word, Excel and Outlook to an intermediate level.
- General knowledge of vehicles and equipment, Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous
- Additional education, certifications, or related experience is generally preferred; including City and Guilds, IMI or NVQ in motor vehicle repair.
Benefits – Downtime Controller
- Annual Company Bonus
- Matched pension up to 5%
- Death in Service – 4 x salary
- 25 days annual holiday entitlement + Birthday + Bank Holidays
- Salary Exchange - Holiday purchase scheme (up to 3 days)
- Salary Exchange - Car Scheme
- Health Cash Plan
- Permanent Health Insurance
- Company sick pay
- Free parking
- Discounted gym memberships
- Free eye examinations
For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to [email protected]
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Apply Now
Latest Jobs
Posted
Front Line Leader
Posted
Logistics Operative
Posted
Graduate Quality Calibration Officer
Posted
Production Planner
Posted
Site Facilities Engineer
Posted
NDT Inspector
Posted
Continuous Improvement Engineer
Posted
Senior Electrical Design Engineer
Posted
Mechanical Assembler
Posted
Operations Administrator
Posted
Maintenance Engineer
Posted
Maintenance Technician
Posted
Machine Operator
Posted
Senior Mechanical NPI Engineer
Posted
Multi Skilled Maintenance Engineer
Posted
Lab Technician
Posted
Lapping Operator
Posted
Machine Operator
Posted
Quality Inspector
Posted
Hygiene Technologist (Pest Management)
Posted
Fleet Administrator
Posted
Quality Control Inspector
Posted
Mechanical Fitter
Posted
Mechanical Design Engineer
Posted
Project Engineer
Posted
NPI/Manufacturing Engineer
Posted
Days Mechanical Workshop Fitter
Posted
Project Manager Quality Systems
Posted
Marketing Brand Executive
Posted
Machine Setter
Posted
Quality Inspector
Posted
General Assistant
Posted
Nights Maintenance Engineer
Posted
Electrical Maintenance Engineer
Posted
Electrical Maintenance Engineer
Posted
IT Support Engineer
Posted
Continuous Improvement Manager
Posted
Continuous Improvement Manager
Posted
Heat Treatment Operator
Posted
Assembly & Test Team Leader
Posted
Administrator
Posted
Buyer
Posted
Electrical Maintenance Technician
Posted
Machine Setter
Posted
Machine Setter
Posted
PCB Assembler
Posted
Quality Engineer
Posted
Manual Machinist
Posted
Production Technician
Posted
Material Planner
Posted
Senior Project Engineering Lead - Process Eng
Posted
Development Engineer
Posted
Contract Electrical Multi-skilled Engineer
Posted
Engineering Manager
Posted
IT Support Technician
Posted
Product Support Engineer
Posted
Field Service Engineer
Posted
Machine Setter
Posted
CNC Setter Operator
Posted
Sales Consultant
Posted
Executive Assistant
Posted
Electrical Fitter
Posted
Automation Control Engineer
Posted
Technical Support Engineer
Posted
Field Service Engineer
Posted
Multi Skilled Maintenance Engineer x2
Posted
Electrical Bias Shift Engineer
Posted
Compliance Administrator
Posted
Shift Technician
Posted
Maintenance Engineer
Posted
Assembly Technician
Posted
Multi-Skilled Maintenance Engineers
Posted
Sales Executive
Posted
Technical Writer
Posted
Fleet Administrator
Posted
Recruitment Consultant
Posted
Art Technician
Posted
Senior Technical Analyst
Posted
Technical Improvement Engineer
Posted
Principal Recruitment Consultant
Posted
Principal Recruitment Consultant
Posted
Recruitment Consultant - Technical Engineering
Posted
Senior Recruitment Consultant - Technical Engineering
Posted
C# Software Engineer
Posted
IT Technician
Posted
Multi-Skilled Engineer
Posted
Multi-Skilled Maintenance Engineer
Posted
Project Engineer
Posted
Assembly and Stores Operative
Posted
Production Operator
Posted
Engineering Administrator
Posted
Network Services Administrator
Posted
Network Security Engineer
Posted
Customer Relations Specialist
Posted
Suppliers Perfomance Manager
Posted
Network Services Engineer
Posted
Lead Software Engineer
Posted
Business Development Executive
Posted
Principal Product Assurance Engineer
Posted
Principal Quality Engineer
Posted
Compliance Coordinator
Posted
HR Administrator
Posted
Maintenance Engineer
Posted
Senior RF and Test Engineer
Posted
Production Test Engineer
Posted
CNC Setter/Operator
Posted