Kieren Provis

 Customer Support AdvisorSwindonSalary: £26,000 per annumPermanentOmega is partnering with a well-established, dynamic company, based in Swindon, who are seeking a Customer Support Advisor to join their team, due to continued growth. This role offers the chance to provide vital administrative and sales support within the business.Main Duties & Responsibilities: Manage accounts for work undertaken on behalf of the company.Make proactive outbound calls to book appointments for the field sales team and upsell services to existing customers.Handle inbound sales enquiries efficiently.Maintain a system for managing incoming telephone and email sales enquiries.Keep an up-to-date database of quotations, agreements, and supplier questionnaires to support client relationships.Raise purchase orders to enable brokers to complete work for the company. Qualifications/Experience:Essential: Proven customer service experience.Proficiency in Microsoft Office applications. Desirable: Experience in office-based customer service roles.Self-motivated with strong organizational skills.Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service. Benefits – Customer Support Advisor: 25 days holiday (increasing to 28 with service) + bank holidays.Healthcare maintenance cash plan covering dental, optical, physiotherapy, and more.Shopping and gym discounts.Employee assistance programme with 24/7 helpline and up to 6 counselling sessions per year.Holiday trading scheme to buy or sell leave.Salary Sacrifice cycle-to-work scheme.Auto-enrolment pension scheme with 1x life assurance. For more information on this role, please contact Kieren Provis on 01453 829776, or send a copy of your CV to [email protected] Resource Group is an employment agency specializing in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing sectors. Candidates who are currently in customer service, sales support, or administrative roles may be suitable for this position.For details of other opportunities available within your chosen field, please visit our website www.omegaresource.co.ukOmega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: Service Manager Location: Staffordshire Salary: £55k – £60k + BenefitsAre you an experienced Service Manager ready to take on a dynamic leadership role? Our client—a market-leading provider of innovative materials handling solutions—is seeking a talented Service Manager to drive service excellence and operational efficiency.About the Role:In this pivotal role, you will oversee all service operations, ensuring that maintenance, repair, and support for industrial cooling systems and HVAC equipment are executed to the highest standards. You’ll lead a dedicated team, collaborate with clients, and continuously improve service processes to meet the rigorous demands of the industrial sector.Responsibilities: • Oversee the service and maintenance of industrial cooling systems. • Manage and mentor a team of service technicians, ensuring optimal performance. • Coordinate with clients and internal stakeholders to guarantee timely and efficient service delivery. • Monitor performance metrics, implement continuous improvement initiatives, and maintain compliance with safety and quality standards. • Develop and update service procedures and documentation.About You: • Proven experience as a Service Manager, preferably with industrial cooling systems or HVAC expertise. • A strong technical background with an understanding of complex industrial systems. • Excellent leadership, communication, and problem-solving skills. • The ability to manage teams and deliver projects on time while upholding high service standards. • Relevant qualifications in engineering or a related field are advantageous. What’s on Offer: • A competitive salary of £55k – £60k, plus a comprehensive benefits package. • The opportunity to work with cutting-edge technology in a forward-thinking, innovative environment. • A supportive team culture with ample opportunities for professional development and career progression. • The chance to make a significant impact on service operations and drive excellence across the organization.For more information on this role, please contact Kieren Provis on 01453 829776, or send a copy of your CV to [email protected] Resource Group is acting as an Employment Agency in relation to this vacancy.Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: Lead Mechanical Design Engineer - Machinery  Location: Tamworth Salary: Competitive + BenefitsAre you an experienced Mechanical Design Engineer ready to step into a leadership role? Our client, a market leader in automated factory machinery, is looking for a talented Lead Mechanical Design Engineer to join their innovative team.This is an incredible opportunity to work with cutting-edge technology, designing bespoke stainless steel structures and steel fabrications for advanced manufacturing systems. If you’re passionate about engineering excellence and have a proven track record with SolidWorks, this could be your next career move.About the Role:As the Lead Mechanical Design Engineer, you’ll take a pivotal role in the design and development of automated machinery. You’ll work closely with the client’s in-house teams to deliver robust and efficient solutions, leading projects from initial concept through to manufacture.Responsibilities: Lead the mechanical design process, focusing on stainless steel structures and steel fabrications.Produce detailed 3D models and technical drawings using SolidWorks.Collaborate with manufacturing teams to ensure designs are optimised for production.Provide technical guidance and mentoring to junior engineers.Ensure projects are delivered on time and to specification.Liaise with stakeholders to ensure designs meet project requirements. About You:To succeed in this role, you’ll need: Extensive experience in mechanical design, ideally in automated machinery or similar industries.Expert-level proficiency in SolidWorks.Strong knowledge of designing with stainless steel and steel fabrications.A solid understanding of manufacturing processes such as welding, machining, and assembly.Excellent communication and leadership skills.A relevant engineering qualification (HNC, HND, Degree or equivalent). What’s on Offer? Competitive salary and benefits package.The chance to work on innovative, high-tech projects.A supportive and collaborative team culture.Opportunities for career development and progression. For more information on this role, please contact Kieren Provis on 01453 829776, or send a copy of your CV to [email protected] Resource Group is acting as an Employment Agency in relation to this vacancy.Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Regional Service EngineerLondon Competitive SalaryPermanentOmega is working with a leading supplier of commercial lifting solutions in the retail, manufacturing, and distribution sectors, who are expanding its Field Service team due to growing demand. We are seeking a Regional Service Engineer to support installations across the South East and London area.Main Duties & Responsibilities: Provide end-to-end technical support, service, and breakdown response.Deliver onsite technical assistance and servicing of lifts and other products.Train end users at an operator level. Qualifications/Experience Strong experience in field engineering roles, including installing and servicing bespoke lifts, integrated systems, and standard equipment.Knowledge of lift installations in specialist material environments (e.g., food, pharmaceuticals).Proficiency in Microsoft Office and understanding of technical drawings and specifications.Self-motivated, with the ability to manage your service territory independently.Strong communication and interpersonal skills, with a passion for excellent customer service.Regional coverage with some UK-wide travel as required. Benefits – Regional Service Engineer 25 Days holiday = bank holidaysCompany van, phone, laptop and uniformCompetitive pension schemeOvertime available For more information on this role, please contact Kieren Provis on 01453 829776, or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently an Accountant, financial controller, assistant accountant or accounts manager may be suitable for this positionFor details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.