Julia Bujalska

Job Title: Billing ManagerLocation: RedhillContract type: PermanentOur client is a leading and growing provider of Satellite Communications and IT Support to the Government and Maritime markets. Established 55 years ago, the company leverages deep customer understanding and engineering know-how to deliver technical solutions tailored to their customers unique requirements. Headquartered in the UK, the company has a global footprint with key offices located across Germany, Denmark, Norway, the Netherlands, Sweden, Poland, Singapore, Japan and the United States.We are searching for an experienced Billing Manager to own and manage all aspects of monthly billing cycle including the monthly management reporting. Responsible for the UK Airtime Billing team and managing the day-to-day airtime activities and liaison with other internal and Group teams.The individual must understand the company’s products and services and how that applies to the billing of services to our customers and must be able to produce and analysis airtime reports to aid the CEO, Sales Director and other colleagues.To act as NIBS, INSIGHT provisioning and airtime third-party systems subject matter expert to ensure all billing and provisioning requests are resolved for both internal and external customers. To support and help other Group airtime teams as required to ensure that Airtime processes and reporting is followed across all groups.Role Responsibilities - Billing Manager Management of NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles and rates.To maintain the accuracy of the airtime billing database (NIBS).Processing internal and external requests for activations, deactivations, changes of packages for all services and ensuring any Early Termination Fees are advised.To understand and manage airtime processes and ensure they are performed in a timely manner.Ensuring all provisioning requests are configured correctly for billing the product.Daily or Weekly housekeeping checks for any errors, non processed CDRs or orders.Resolving all errors prior to the products bill run.Running invoice processing within the product timeframe.Ensure invoice validation before approval and issuing the final invoices to the customers.Dealing with queries through to resolution within a suitable timeframe.To extract and present analytical reports for billing and activation purposes.Ensuring the Freshdesk ticketing airtime queues and tickets are managed within the SLAs and all new tickets are allocated, categorised and the status is changed. Ensure tickets are brought to resolution in a timely manner keeping the customer updated with progress.Processing customers prepay voucher sales orders, invoices and delivery of vouchers/pins.Liaising with customers, suppliers and other departments to ensure processes are completed accurately and in a timely manner.To provide internal and external support and training to teams for the use of NIBS (internal only) and INSIGHT provisioning and airtime modules.Checking and approving incoming supplier invoices and purchase ledger activity in liaison with the finance team in a timely and accurate manner.Escalation and management of complaints.To be part of the wider banking team signing off and approving invoices within their Delegation of Authority procedures. The Successful Billing Manager will possess the following: Decision MakingAirtime Billing and provisioning experience, with a track record of delivering high level global customer service.Experience of Telecoms billing software and/or billing processes.Attention to detail is vital.Ability to be proactive, ensuring problems are quickly resolved or escalatedAbility to priorities, multitask, work under pressure to tight deadlines.Excellent written and verbal skills.Be self-motivated with a drive to learn services offeredAbility to identify and investigate anomalies to point of resolution.Good relationship builder.Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries.Intermediate use of Microsoft Word.High level of computer skills.A professional and flexible approach.Flexible, customer focused and self-motivated and team player.Willingness and ability to learn quickly.Must be organised, methodical and a good multi-tasker.Knowledge of Access or Sql.Experience of working in the Satcoms or Cellular sector.Experience with Navision/Great Plains ERP systems. The successful Billing Manager will be joining an outstanding client and will be rewarded with a competitive salary and excellent benefits package.For more information on this role, please contact Jules Bujalska on 01453 852541 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: Stores OperativeLocation: TewkesburyContract type: 6-month FTCThis is a 6-month contract role. We are looking for a detail-oriented, hard-working Inventory Clerk to join our team. You will have prior experience in the warehouse environment and excellent maths skills for balancing records.Role Responsibilities – Stores Operative To support inventory control in Central Stores and DespatchManaging all the parts or products, including recording new items in.Maintaining and updating recordsCounting materials, equipment, merchandise or supplies in stockReporting discrepancies between physical counts and computer recordsDistributing or stocking merchandiseReceive and inventory stockKey Skills and experience:Proven work experience as an Inventory Clerk or similar roleExcellent maths and analytical skillsExcellent communication and interpersonal skillsPC Skills  The Successful Stores Operative will possess the following: Proven work experience as an Inventory Clerk or similar roleExcellent maths and analytical skillsExcellent communication and interpersonal skillsPC Skills The successful Stores Operative will be joining an outstanding client and will be rewarded with a competitive salary and excellent benefits package.For more information on this role, please contact Jules Bujalska on 01453 852541 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: Engine Build Technician Location: NorthamptonContract type: PermanentWe are looking for experienced Engine Build Technicians to be responsible for the build and rebuild of engines assemblies to include assembling dismantling, measuring and rebuilding all components.Our Engine Build Technicians are responsible for the build and rebuild of engines assemblies to include assembling dismantling, measuring and rebuilding all components in accordance to standards and practices.Role Responsibilities – Engine Build Technician Build engine assemblies - inspection and measurement of critical componentsStrip engine assemblies - inspection and measurement of critical componentsStrip subcomponents of engine assemblies.Pre and post dyno inspection prior to engine test/shipment.Record and maintain all build data and keep records up to date.Report faults and record information in the main engine database.Track support may be required to support the customer requirements.Training of other employees/team members as required.Consider the health and safety, environmental and energy impact of all activities. The Successful Engine Build Technician will possess the following: Previous engine build experience is essential.Good at working in a team.Good communication skills.Highly motivated team player.Manual dexterity.Flexible approach and prepared to work to tight deadlines.Unsocial working hours may be required at short notice to achieve tight deadlines.During busy periods overtime may be required to complete workload on schedule.NVQ L2-L3 Mechanical Engineering, BTEC, ONC or higher qualification in a relevant engineering discipline is preferred. The successful Engine Build Technician will be joining an outstanding client and will be rewarded with a competitive salary and excellent benefits package.For more information on this role, please contact Jules Bujalska on 01453 852541 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: Service Technician  Location: KintoreContract type: Permanent We are seeking an experienced Diesel / Hydraulic Service Technician to join the team in Kintore. As a Diesel / Hydraulic Service Technician, you will be responsible for the Service / Repair and testing of Truck Mounted and Offshore Containerised Winches, Diesel Driven Power Packs, Compressors, Telescopic and Folding Wireline Masts. You will support and improve assembly products through specific techniques as well as innovative idea generation and creative, efficient problem solving.You will support and assist your colleagues where required and report any health and safety improvements and infringements, stopping any operations you deem to be unsafe immediately reporting these to your line manager.You will follow all risk assessments and participate in all safety initiatives. It is essential that the quality of your work is to the highest standard, it is expected to be right first time on time.Role Responsibilities – Aftermarket Service Technician   Read, interpret and follow basic blueprints, diagrams, engineering drawings, specifications, bills of materials, and other written instructions or procedures to accurately assemble equipment and products.Service and Repair of pneumatic / hydraulic systems as per designs/procedures, ensuring the cleanliness of hydraulic systems is always maintained.Monitor and control materials, products or equipment to detect defects or faults.Create and complete reports on all equipment.Fault finding and diagnoses of faulty equipmentLocal visits to client premises to carry out calibrations and repairsSupport key initiatives such as on time delivery, schedule attainment, cost of quality.Maintain a safe, organised, clean and tidy work area following 5S and LEAN Principles.Support initiatives such as new techniques and products, purchases of new machinery.Generate and implement improvement ideas and encourage idea generation among team.Action all tasks assigned to maintain high levels of target achievement as designated by Cell Leader.Be prepared to work a reasonable amount of overtime, as required to suit the operational demands of the business. The Successful Aftermarket Service Technician will possess the following: Time served apprenticeship (HGV/ Plant Mechanics)NC in a relevant subjectHigher education in a relevant subject (Desirable)Have a background in a mechanical based professionWorking knowledge within a Service and Repair environmentAbility to operate basic hand and power toolsForklift and Overhead Crane Certificates (Desirable) The successful Aftermarket Service Technician will be joining an outstanding client and will be rewarded with a competitive salary and excellent benefits package.For more information on this role, please contact Jules Bujalska on 01453 852541 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: Customer Service Representative Location: AberdeenContract type: Permanent As a Customer Service Representative, you have an important role in building and maintaining a professional relationship with our customers, whilst continually striving for service excellence and making us the preferred supplier to our customers for Spare Parts.In collaboration with the Sales team, you will quote and pursue customer orders and support the customer where possible, you will also be a key part of continuous improvement projects to explore and develop methods of increased efficiency in alignment with our overall strategy and vision.Role Responsibilities – Customer Service Representative •             Receive, review and respond to Customer requests for Spares quotations enquiries within a timely manner and according to departmental KPI’s•             Ensure that Customer requirements are processed including consideration to applicable customs regulations.•             Process Customer order entries and keeping the Customer informed of their order progress.•             Maintain Customer quotes, Sales Orders and communication within our database.•             On time delivery; interaction with internal departments to ensure the Customer promise dates / demands are met.•             Act as liaison with Customers, whilst interacting with various Divisions such as Purchasing and QA to resolve amongst others, delays, technical issues relating to Spares.•             Market pricing / trend awareness and advise Spares Manager of pricing discrepancies accordingly.•             Work with the Management to attend to and document Customer complaints and ensuring issues are resolved in a timely manner.•             Prepare monthly Customer sales reports as arranged•             Interact with Capital Sales department to identify and follow up on Spares orders as required•             Participate in the rotational on-call system.•             Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager.•             Always comply with all departmental and company procedures.The Successful Customer Service Representative will possess the following:•             Secondary school education or higher (essential)•             Driving Licence (desirable)•             Experience in a similar field (desirable)•             Computer literacy (including good command of Microsoft Office - Excel, Word and Outlook) (essential)•             Working knowledge of ERP systems (essential)The successful Customer Service Representative will be joining an outstanding client and will be rewarded with a competitive salary and excellent benefits package.For more information on this role, please contact Jules Bujalska on 01453 852541 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.