Imogen Collins

Job title: Service CoordinatorLocation: North Shields, NewcastlePay range: CompetitiveContract Type: Full-Time, PermanentWe have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support.Key Responsibilities-Service Coordinator Act as the primary liaison for customer service requests, ensuring timely and accurate follow-upAdminister quotes, purchase orders, service requests, and invoices while maintaining commercial controlCoordinate service visits for in-house and third-party engineers, ensuring spares and resources are allocated effectivelyMaintain strong customer relationships by keeping clients informed throughout the service processCollaborate with the Service Manager to provide first-class customer support and identify potential sales opportunitiesHandle administrative tasks including issuing invoices, compiling reports, and managing ISO 9001 standardsMonitor and prioritize workloads in a fast-paced environment, ensuring all tasks are completed to a high standardSupport the Service Director in developing key client relationships to maximize revenueWork flexibly to address urgent service jobs, including occasional extended hours for international clients Qualifications & Requirements-Service Coordinator Proven customer relationship skills, with the ability to manage multiple tasks effectivelyStrong commercial awareness and a customer-first mindsetExcellent communication skills via phone, email, and face-to-face interactionsA proactive approach to problem-solving and decision-makingStrong organisational skills with the ability to delegate and multitask in a dynamic environmentFamiliarity with technical and regulatory changes within the industry (preferred) What we can offer-Service Coordinator A supportive and collaborative work environmentOpportunities for professional development and growthCompetitive salary and benefits For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Service Coordinator, Administrator, Office Administrator, Senior AdministratorFor details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job title: AdministratorLocation: StantonPay range: £28,000-£32,000 per annumContract Type: Full-Time, PermanentWe have an exciting opportunity with our amazing new client for an Office Administrator. They are looking for a high-quality Administrator to join their busy office function.Key Responsibilities-Administrator Maintain and update holiday and sickness recordsAdd and reallocate MECH BOMs (Bill of Materials) in Sage when changes occurAct as the Sage/Espi contact for employees in the UK and NetherlandsConduct weekly checks of sales orders and purchase orders still openRecord machine orders, assign job codes, and manage deposits.Create and complete sales orders for machine and spare parts, issuing invoices as requiredPrepare and manage shipping documents for machines and spare partsLiaise with shipping providers and arrange logistics for machine and spare part shipmentsPrepare import/export documents and complete customs declarations for shipments from Dutch and US officesHandle all service visit enquiries, provide quotes, and issue invoicesProvide quotes and manage sales and purchase orders for spare partsInvestigate and resolve customer requests promptly and effectivelyConduct credit control, following up on customer paymentsAssist with general requests and communication from teams in the US and NetherlandsSupport and manage other staff as neededShare telephone duties to ensure smooth office operations Qualifications & Requirements-Administrator Proven administrative experience in a similar roleProficiency with Sage 200 (2+ years) and Microsoft Office (1+ year)Strong data entry skills with high accuracyExcellent organisational and multitasking abilitiesEffective written and verbal communication skillsA proactive, problem-solving mindset with the ability to work independently and collaboratively  What we can offer-Administrator 8% of salary contributed to the company pension scheme21 days holiday plus bank holidaysFree on-site parkingLife insuranceCompany events to foster a dynamic and enjoyable work environment For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently an Administrator, Office Administrator or Senior AdministratorFor details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job title: Vehicle TechnicianLocation: YeovilPay range: CompetitiveContract Type: Full-Time, PermanentOmega has an exciting opportunity with our amazing client for a Vehicle Technician position. They are a multimillion-pound investment that heralds a new era of sophistication and service.Key Responsibilities-Vehicle Technician Perform routine maintenance, servicing, and repairs in line with manufacturer requirementsConduct diagnostics on engines, transmissions, brakes, air conditioning, security systems, and moreCarry out repairs on engine units, drive trains, suspension, brakes, air conditioning systems, and vehicle interiorsComplete electronic vehicle health checks and road-test vehicles after repairsCommunicate directly with customers to understand vehicle concerns and explain technical issuesStay up to date with manufacturer training, including in-house and external programsAdhere to company and manufacturer procedures to maintain quality and safety standardsContribute to a positive team environment and deliver exceptional customer experiences Qualifications & Requirements-Vehicle Technician NVQ Level 3 Vehicle Technician or equivalent (essential)Previous main dealer experience is highly advantageousTechnical knowledge of various vehicle makes and models, excellent communication, and the ability to work independentlyPositive, hardworking, flexible, customer-focused, and able to perform under pressure while maintaining qualityFull UK driving licence (max 6 penalty points), computer literacy, and a strong sense of integrity and professionalism What we can offer-Vehicle Technician Competitive basic salary (DOE) and monthly bonus opportunitiesAnnual profit share scheme (eligible after one year)22 days of annual leave plus Bank Holidays (increasing with service)Career growth and development opportunities with ongoing trainingCompany pension, free eye tests, discounts for employees and their families, and company-funded social eventsApproachable management and a welcoming, supportive culture Working Hours-Vehicle Technician Monday – Friday: 8:30 am – 5:00 pmAlternate Saturdays: 8:30 am – 12:30 pm For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Vehicle Technician, Automotive Technician, Vehicle Service Technician.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job title: Client Liaison Officer Location: Slough Trading Estate, Slough Pay range: £12.82 per hour Contract Type: Temporary (Temporary to permanent for the right candidate) Omega has an excellent opportunity to work with one of the most advanced chemical and microbiological testing facilities in the UK!We are looking for a Client Liaison Officer to enhance our client’s customer service experience and therefore we are searching for a detail-oriented professional with strong communication skills and a commitment to precision in client support. Key Responsibilities-Client Liaison Officer Respond promptly and professionally to customer queries, managing interactions through calls, emails, and LIMS (Laboratory Information Management System)Coordinate with customers for water testing services and manage sample collections and deliveriesCommunicate regularly with couriers, customers, and internal lab teams to ensure sample requirements are met and delivered on timeAssist the Customer Services Team Leader, Lab Managers, and Operations Team to maintain high service levelsCollaborate with the Quality Manager on customer complaints to provide swift resolutionsEnsure that all UKAS-required updates and information are relayed accurately to clients Qualifications & Requirements-Client Liaison Officer Strong typing skills, attention to detail, and analytical thinkingExcellent verbal and written communication skills, with the confidence to liaise with clients and external bodies1 years experience in customer serviceAbility to work effectively in a team environment and manage expectations with professionalismGCSE or equivalent education (preferred) What we can offer-Client Liaison Officer Company pensionLife and private medical insuranceOn-site parkingSick payWellness program Work Schedule-Client Liaison Officer 8-hour day shiftsWeekly Rotation of shifts: -          Week 1 Monday-Friday 10am-6pm,-          Week 2 Tuesday-Friday 10am-6pm and Saturday 8am-4pmFor more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Client Liaison Officer, Customer Service Support, Call Centre Support, Customer Service Representative.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Technical Sales Representative Fishponds, Bristol£25,000 plus commission OTE £35,000Contract Type: Permanent, Full Time- Monday to Friday 8:30am-5:00pmOmega has an exciting opportunity with our amazing client for an Inside Sales Representative. They specialise in supplying machine tools and manufacturing equipment. They are known for providing a wide range of high-quality CNC machine tools.Key Responsibilities –Technical Sales Representative Using the firms extensive CRM system, engage with existing customers and recent enquirers, over the phone, to understand their needs and provide solutions related to machine tools salesTo develop and maintain strong relationships with clients to ensure repeat business and customer satisfactionTo effectively communicate the features and benefits of machine tools to potential customers handing over potential customers to the internal specialists to conclude the deal if requiredCollaborate with the sales and applications teams to meet and exceed sales targetsKeep abreast of industry trends and competitor activities to identify new business opportunitiesProvide excellent customer service and support throughout the sales process  Qualifications & Requirements –Technical Sales Representative Proven experience in sales, preferably in the machine tools or engineering supplies industryExcellent communication and interpersonal skillsAbility to work independently and as part of a teamStrong organisational skillsResults-driven with a focus on achieving sales targetsPositive attitudeStrong technical knowledge of machine tools and their applicationsCustomer Management System experience What we can offer –Technical Sales Representative Company Bonus SchemeCompany Pension Scheme25 days holiday plus bank holidays  For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Technical Sales Representative, Inside Sales Representative, Telesales Representative, Technical Sales and/or Engineering sales.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.