Imogen Collins

Job title: Client Liaison Officer Location: Slough Trading Estate, Slough Pay range: £12.82 per hour Contract Type: Temporary (Temporary to permanent for the right candidate) Omega has an excellent opportunity to work with one of the most advanced chemical and microbiological testing facilities in the UK!We are looking for a Client Liaison Officer to enhance our client’s customer service experience and therefore we are searching for a detail-oriented professional with strong communication skills and a commitment to precision in client support. Key Responsibilities-Client Liaison Officer Respond promptly and professionally to customer queries, managing interactions through calls, emails, and LIMS (Laboratory Information Management System)Coordinate with customers for water testing services and manage sample collections and deliveriesCommunicate regularly with couriers, customers, and internal lab teams to ensure sample requirements are met and delivered on timeAssist the Customer Services Team Leader, Lab Managers, and Operations Team to maintain high service levelsCollaborate with the Quality Manager on customer complaints to provide swift resolutionsEnsure that all UKAS-required updates and information are relayed accurately to clients Qualifications & Requirements-Client Liaison Officer Strong typing skills, attention to detail, and analytical thinkingExcellent verbal and written communication skills, with the confidence to liaise with clients and external bodies1 years experience in customer serviceAbility to work effectively in a team environment and manage expectations with professionalismGCSE or equivalent education (preferred) What we can offer-Client Liaison Officer Company pensionLife and private medical insuranceOn-site parkingSick payWellness program Work Schedule-Client Liaison Officer 8-hour day shiftsWeekly Rotation of shifts: -          Week 1 Monday-Friday 10am-6pm,-          Week 2 Tuesday-Friday 10am-6pm and Saturday 8am-4pmFor more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Client Liaison Officer, Customer Service Support, Call Centre Support, Customer Service Representative.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.