Imogen Collins

Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at their core, backed by over 50 years of experience in the government and maritime mobility markets.Key Responsibilities – Customer Support Advisor To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLAs are met specifically regarding response and resolution timesTo ensure each call/email is logged and that Freshdesk and Cruise IP Databases are always maintained, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstandingTo assist with monthly customer surveys to ensure that NSSL Global service levels are met.To process sales orders for prepaid airtime cards for agreed customersTo manage inbound calls as required by the Shift SupervisorTo assist in the development of systems to deliver front line support for the company’s customer handling and customer care programmes and make recommendations for improvementsTo proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve all service issues. Whether network or remote customer relatedManage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groupsTo actively pursue technical training and to continually update technical expertise. Training on products are services, sharing this knowledge with shift colleagues.To make recommendations to improve development of systems and processes to the benefit of the customer and companyAny other appropriate tasks as delegated by management Qualifications & Requirements –Customer Service Advisor Customer facing experienceBe computer literateConfident and clear telephone mannerPossess a keen commercial awareness with ability to work on own initiative and unsupervisedAbility and willingness to continuously learn and support new systems and services Desirable Inmarsat and/or VSAT operational, service or technical experienceIn depth technical knowledge of at least some of the following customer equipment or systems: v  Inmarsat Satellite Maritime Customer equipment including T&Tv  Sailor, JRC systems and Intellian FXv  Cobham Seatel, T&T and Intellian VSAT equipmentv  Inmarsat Land Mobile systems including Nera & T&T (BGans)v  Iridium Certus, Thurayav  Inmarsat/Iridium/Thuraya activation systemsv  3G/4G Wireless LTEv  Smart@sea Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches ideally a qualification within this fieldNetwork Operations experience What we can offer – Customer Support Advisor Annual BonusPrivate HealthcareCompetitive SalaryCompany PensionCompany Sick PayFree on-site parkingFree on-site Gym25 days holiday per year, plus Bank HolidaysFollowing probation period most roles are eligible for hybrid working For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Customer Service Advisor, Customer Service executive, Office assistant, Administration support and Customer supportFor details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: AdministratorLocation: CheltenhamPay Range/details: CompetitiveContract Type: Permanent, Full TimeOmega has an exciting opportunity with one of the UKs leading brands for a sales administrator position. They are a well-regarded automotive dealership group based in the UK, with a focus on premium brands. They are known for their exceptional customer service, offering both new and used cars, as well as comprehensive after-sales support, including servicing, repairs, and genuine parts. Key Responsibilities – Administrator Making warranty decisions on vehiclesEnsuring all paperwork is in line with the company standardSubmitting claims and organising paymentsInvoicing and recallsAbility to work under pressure and to deadlinesMeticulous attention to detail is required Qualifications & Requirements – Administrator Previous experience in an administration role is essentialAbility to work under pressure and to deadlinesMeticulous attention to detail is required What we can offer – Administrator 32 days annual leaveHealth and Wellbeing benefitsLife AssuranceStaff DiscountsOn Site parkingProfessional training  For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to [email protected] Resource Group is acting as an Employment Agency in relation to this vacancy.Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently an Administrator, Aftersales administrator, Sales administrator, Warranty administratorFor details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: Parts Advisor/ Stock ControllerLocation: YeovilPay Range/details: £28,000Contract Type: Permanent Full TimeOmega has an exciting opportunity with our amazing client for a service technician position. They are a multimillion-pound investment that heralds a new era of sophistication and service.Key Responsibilities – Parts Advisor/ Stock Controller Taking sales orders from customers both face to face and over the phoneStock control for vehicle parts and accessoriesMaintaining an ordered stock roomRaising invoices for parts soldLiaison with internal teams to ensure the correct stock is in place at the right timeMonitor stock levels and manage re-order process for essential stock items Qualifications & Requirements – Parts Advisor/ Stock Controller Organisational skillsThe ability to learn and use specialist computer-based systemsA desire to provide exceptional customer experiencesIf you are methodical, articulate and a logical thinker with a keen eye for detail and a willingness to learn this could be for youProven experience of stock management in a logistics or warehouse environment would be an advantage, as would previous motor trade specific experience, however full training will be provided for the ideal individual who is keen to progress within a modern, hi tech dealership What we can offer – Parts Advisor/ Stock Controller Approachable, open door management policyGreat company culture – we’re a family business and have been since 1929Monthly departmental bonus schemeAnnual profit share scheme (eligible after one full calendar years’ service)22 days annual leave plus Bank Holidays (rising with length of service)Excellent career growth and development opportunitiesOngoing training and developmentCompany pensionFree eye testsDiscounted MOTs, Service, and Parts for employees and their familyEmployee and Customer Referral SchemesCompany-funded social events throughout the yearAward-winning company that constantly strives for excellence For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to [email protected] Resource Group is acting as an Employment Agency in relation to this vacancy.Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Parts Advisor, Stock Controller, Parts Consultant or Parts sellerFor details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.