Andy Haddon

Customer Service AdvisorChippenham£25,000 (Rising after Probation)Hybrid WorkingOur client are a market leading fleet management company, due to continued growth they are seeking a Customer Service Advisor to join their office in Chippenham.Key Responsibilities – Customer Service Advisor Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehiclesReceive calls from customers who have broken downOrganise and book service, maintenance and repairs with the appropriate suppliersEnsure that recovery vehicles are organised promptlyOrganise courtesy vehicles or make first arrangement for rental vehiclesSchedule other ancillary services as requiredKeep customers and other interested parties informed of progressAd hoc tasks as required by the business Qualifications & Experience – Customer Service Advisor Experience in a customer service related role is essentialMust be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level Benefits – Customer Service Advisor  Death in Service – 4 x salaryCompany Bonus25 days annual holiday entitlement + Birthday + Bank HolidaysHealth InsuranceOn-site ParkingEmployee Assistance ProgrammeDiscounted gym membershipsAccess to flu vaccinationsMental Health First Aiders / Mental Health Employee ChampionsFree eye examinationsSalary Exchange - Holiday purchase scheme (up to 3 days)Salary Exchange - Car SchemePrivate Health cover for employees >10 years’ serviceHealth Cash Plan (Medicash)Employee Referral Scheme (£1,000 on successful recruitment)Permanent Health InsuranceCompany sick payFree Breakdown cover (eligible employees – service related)Pension matched up to 5%. For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to [email protected] Resource Group is acting as an Employment Agency in relation to this vacancy.Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Production Shift Leader BirminghamExperience Dependent Days (Mon-Fri) Our client are a company who are recognised worldwide, they are seeking a production shift leader to join their team at their growing Birmingham site. If have experience as a team leader or supervisor within electrical, electronic or mechanical manufacture/assembly please do get in touch.Key Responsibilities – Production Shift Leader Assists management and shift team in allocating, coordinating, and overseeing shift orders and work plan execution within production lines during the shift.Provides regular feedback and makes recommendations to management regarding issues within the production line, including production line organization, shifting priorities and possible critical situations.Serving as a leader during shifts to oversee cooperation and the resolution of technical/quality problems and logistic issues.Reinforces focus on volume, efficiency and on time delivery.Ensures the shift operation is run in compliance with health & safety policies and guidelines. Qualifications & Experience – Production Shift Leader Proactively leading the Team and understanding deadlines and quality.Strong organizational and communicative skills.Assembly of Consumer Units, Distribution Boards, Split Load Distribution Boards and Panel Boards in accordance with schedules / drawings issued.Mechanical Assembly experience and electrical knowledge.Shows initiative, enthusiasm, punctuality and H&S awareness.Must be reliable and flexible as sometimes overtime is required. Benefits – Production Shift Leader 25 days annual leave plus bank holidaysCompetitive contributory pension schemeLife assuranceFlexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)Employee Assistance ProgrammeGenerous employee referral scheme For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to [email protected] Resource Group is acting as an Employment Agency in relation to this vacancy.Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Maintenance LeadBurntwoodDays (Mon - Fri)Expereince DependentOur client are a market leading Tier 1 Automotive manufacturer, they are seeking a lead maintenance engineer to join their team. The role will be responsible for the maintenance of site machinery as well as managing a team of maintenance engineers around their daily tasks.Key Responsibilities – Maintenance Lead Take direction from Site Services managerDirect and develop maintenance techniciansSupport other group leaders / department managers’ needsAddress concerns raised by work team members and provide feedbackEscalate serious concerns on machines and equipment immediately to operations managerRespect company systems and proceduresRespect customer quality standardsTPM system defined and operating to include corrective, preventative and predictive maintenanceFMEA to identify all critical partsTool maintenance and improvement request system in placeMaintenance workshop and stores 5S system in placeReporting format designed and data recording in placeBi-annual PDR with team membersSafe systems of work definedReport daily performance information into operations review meetingEstablish library of drawings and manuals for all machines and auxiliary equipmentPDCA action plans reviewed weekly Qualifications & Experience – Maintenance Lead Technical qualification – maintenanceElectrical and/or Mechanical experienceKnowledge of maintenance management systemsTeam leadership experienceStrong organisational skills and a systems approachKnowledge of injection and paint processExperience of working with service suppliers. For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to [email protected] Resource Group is acting as an Employment Agency in relation to this vacancy.Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Telemetry EngineerGloucestershireExperience Dependent + Company Vehicle Join the team team as a Telemetry Engineer and take charge of maintaining, testing, and repairing a fleet of telemetry and data logging equipment across the UK. This role will see you traveling to various customer sites, providing hands-on support and ensuring the reliable operation of our systems. You’ll have flexibility in managing travel schedules, typically working away two nights per week.Key Responsibilities – Telemetry Engineer Conduct tests and troubleshoot signals on telemetry and data logging equipment.Record and analyze test results, making necessary adjustments to software and configurations.Respond to and resolve equipment breakdowns swiftly to minimize downtime.Plan and manage your own schedule to meet objectives while coordinating with team support when needed.Maintain compliance with safety standards, especially when working on electrical equipment. Qualifications & Experience – Telemetry Engineer Knowledge of Telemetry and Instrumentation: Understanding of control and automation products, with hands-on experience in testing and repairing.Electrical Qualifications: Required for opening control panels and handling electrical equipment.Computer Literacy: Proficiency in recording results and updating software configurations.Self-Starter: Able to organize daily schedules and work independently with minimal supervision.Travel Flexibility: Comfortable with regular travel and overnight stays (2 nights weekly on average).Full UK Driving Licence: Required for the role; a company van is provided.Prior site experience or understanding of site-specific challenges.Familiarity with safety protocols for electrical equipment. Benefits – Telemetry Engineer Company Vehicle – can be used for personal useCompany pensionRegular Overtime (paid door to door)Personal development with a growing company.Food allowance and Hotels all covered For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to [email protected] Resource Group is acting as an Employment Agency in relation to this vacancy.Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Compliance CoordinatorSolihull£28,000Our client are a market leading fleet management company, due to continued growth they are seeking a compliance coordinator to join their office in Birmingham.Key Responsibilities – Compliance Coordinator   Proactively monitor all compliance schedules for all vehicle typesOutbound chase all compliance bookings liaising with vendors, drivers and customers.Ensure all required job types are booked within the specified date or date rangeEnsure all data is updated in a timely and accurate mannerHighlight any incorrect contact data to specified account contactEnsure any slippage is reported to fleet contact and account contactConfirm booking dates to all partiesAct as point of contact for other departments for any changes in bookings or information neededFollow up all bookings to ensure completion and passAssist with gathering any documents required as proof of completion  Qualifications & Experience – Compliance Coordinator Experience of O’licence requirements- MOTs, PMIs, Laden Brake Tests, Tachograph Calibrations, Loler certification[1]essentialAbility to demonstrate experience and understanding of various inspection intervals and scheduling of eventsExperience of working in a transport team/ department with exposure to planning and service scheduling- essentialExperience of administering a fleet of HGVs- essentialExperience of transport planning/ scheduling- desirableExperience of working within a customer service related role is essential, ideally in a service or contact centre environmentExperience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situationsComfortable working to targets and deadlines Benefits – Compliance Coordinator   Death in Service – 4 x salaryCompany Bonus25 days annual holiday entitlement + Birthday + Bank HolidaysHealth InsuranceOn-site ParkingEmployee Assistance ProgrammeDiscounted gym membershipsAccess to flu vaccinationsMental Health First Aiders / Mental Health Employee ChampionsFree eye examinationsSalary Exchange - Holiday purchase scheme (up to 3 days)Salary Exchange - Car SchemePrivate Health cover for employees >10 years’ serviceHealth Cash Plan (Medicash)Employee Referral Scheme (£1,000 on successful recruitment)Permanent Health InsuranceCompany sick payFree Breakdown cover (eligible employees – service related)Pension matched up to 5%. For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to [email protected] Resource Group is acting as an Employment Agency in relation to this vacancy.Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.