Zoey Bunn

3rd Line Service Desk EngineerLocation: GloucesterPay Range/details: up to £42,000 doeContract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support.Key Responsibilities – 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customersBuilding and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with time frames and costingsMeeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needsAnswering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targetsCompleting scheduled small works as required and within the agreed customer timeframesSupporting the Technology Management Team to ensure effective and efficient task allocation and schedulingAssisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements – 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areasExperience with working on IT infrastructure projects where responsible for planning, installation and documentationDemonstrable experience of sound professional communication skills, written, over the phone and face to faceA minimum of 1 formal IT qualification (e.g. Microsoft product certification. (MCSA e.g.), Network certification. (CCNA e.g.))Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, switches, router and firewallsBackup configuration and maintenance experienceHands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and softwareExperience in troubleshooting Microsoft environmentsFull UK driving licence What we can offer – 3rd Line Service Desk Engineer Salary Exchange Pension SchemeHealthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much moreLife Insurance- 4 times annual salaryAccess to 24/7 GP helpline and online GP surgeryAccess to discounts from 1000s of retailers through PERKS such as gym membership discounts, shopping, cinema tickets, and discounts at your favourite restaurantsPersonal accident protectionEnhanced maternity and paternity payLong Service AwardsCycle to work schemeVoluntary critical illness cover for yourself and partner  For more information on this role, please contact Zoey Bunn on 01453 829799 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a 3rd line service desk engineer, 2nd line service desk engineer, infrastructure project engineer, it support engineer may be suitable for this positionFor details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.