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Technical Support & Training Manager

106175
Cambridgeshire, England
£45k per year
Permanent
Automation

Job Title: Technical Support & Training Manager

Location: St Neots - with travel to customer locations as required

Pay Range/details: £45,000

Contract Type: Permanent

Omega are supporting a leading distributor within the Turfcare and Agricultural Machinery industry in their search for a Technical Support & Training Manager. This is a key leadership role responsible for driving excellence in product support and customer service across all divisions, while also overseeing the dealer and service network performance.

This role is ideal for a highly organised technical leader who thrives in a customer-focused environment and is passionate about delivering training and aftermarket support strategies to a national network.

 

Key Responsibilities - Technical Support & Training Manager

  • Deliver technical product and training support to dealers, service centres and end users across all product lines.

     

  • Manage the warranty department, field-based service teams and technical support training function.

     

  • Lead and evolve systems that monitor dealer and service provider performance against defined service standards.

     

  • Coordinate technical communication from OEMs to internal staff, service teams, and sales teams.

     

  • Develop and manage warranty procedures, technical claims, and registration systems including the SMART warranty system.

     

  • Work alongside the Parts Department to support technical service bulletin execution and parts allocation.

     

  • Organise and oversee training events in collaboration with Technical Product and Training Specialists.

     

  • Evolve internal and external training delivery, including use of online learning tools.

     

  • Support service-related marketing initiatives in collaboration with the Marketing team.

     

  • Represent the company in technical discussions, including at AEA meetings and OEM incident reporting.

     

  • Maintain high standards of health and safety, ensuring compliance and staff training within area of responsibility.

     

  • Monitor and control departmental budgets and report on fixed and variable costs.

     

  • Support absence management and team performance to ensure continuity of service.

     

  • Attend and contribute to business meetings, both internal and external, as required.

     

  • Collaborate with the Irish division when support is needed.

     

 

Qualifications & Requirements - Technical Support & Training Manager

  • Strong leadership and coordination skills in a technical environment

     

  • Proven experience delivering technical support and training

     

  • Ability to manage warranty systems and technical documentation

     

  • Understanding of mechanical and electrical systems relating to turf or agricultural equipment

     

  • Excellent communication, planning, and problem-solving skills

     

  • Experience working with CRM systems, training platforms, and warranty systems

     

  • Computer literacy - particularly with Microsoft Office

     

  • Knowledge of industry standards, legislation, and safety procedures

     

  • Willingness to travel and work flexibly based on operational needs

     

 

For more information on this role, please contact Kieren Provis on 01453 829776, or send a copy of your CV to [email protected]

Candidates currently working as a Technical Manager, Aftermarket Support Manager, Warranty & Training Coordinator, or Field Service Manager may be suitable for this position.

For details of other opportunities available within your chosen field, please visit our website: www.omegaresource.co.uk

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

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Kieren Provis
Kieren Provis
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